Apply Now

Warranty Parts Specialist

Sedona Staffing Services

1 Positions

ID: 34446332_14

Posted On 03/31/2024

Job Overview

WARRANTY PARTS SPECIALIST
Delaware County, Iowa
Monday – Friday / 8a – 5p
SALARY: $50K-$75K/YEAR
 
A local Delaware County manufacturer is seeking a Warranty and Parts Specialist to join their team. The right fit candidate will work directly with Customers on product related issues. Seeking a candidate with excellent customer service, communication and preferred previous warranty experience. This is a direct hire opportunity. Meaning, the right fit candidate will go directly onto the hiring company’s payroll and be eligible for company provided benefits. 
 
 
What you get to do (in a snap-shot): 
  • Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation and settling of complaints and claims; following up with customers; personally resolving difficult situations. 
  • Resolves warranty claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter. Maintain warranty claims per sales dollar budget. Work closely with production to effectively manage the warranty claims scheduled through production. 
  • Monitors programs and procedures to ensure on-time delivery, customer satisfaction, sales attainment by registering customer service/warranty calls; tracking response time to resolution; compiling warranty and financial data; tracking service level agreements; generate quotes and register warranties within established procedures. 
  • Generate reports for the purpose of identifying customer service and warranty issues by collecting, analyzing, and summarizing information and trends; recommending changes for cost reduction and operational efficiencies. 
  • Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation, ensuring all customers have accurate and timely information on order status and/or changes. 
What we’d like you to bring to the opportunity: 
  • Customer service systems development and deployment and 2+ years of warranty experience (preferred)
  • Problem analysis and problem resolution at a functional level. 
  • Employee training and development. 
  • Strong customer orientation. 
  • Excellent interpersonal and communication skills. 
  • Computer proficiency 
Interested in learning more about this opportunity? Please email resume to
Amanda@careerpros.com or text: 563-663-9119
 

Primary Contact

10527

Nikki Kiefer

President/CEO,

563-556-3040x213

Phone

Phone

Phone

563-556-3041

Fax

nikki@careerpros.com

Email

True

False

True

Job Details

Categories

Arts and Entertainment
Banking/Mortgage/Financial Services
Customer Service
Sales/Service

Location

Job Type

Employee

Full/Part

Pay/Salary

0.00

Company ID

352

Job REQ #

34446332_14

# Positions

1

Start Date

20240331

End Date

20240430

Featured Job

TH Ad

TH Comments

Sedona Staffing Services

About the Company

Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm.  We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.

In summary, Sedona specializes in finding the right fit for both job seekers and businesses.

Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.

Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.