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VIP AMBASSADOR

Diamond Jo Casino

1 Positions

ID: 33789

Posted On 02/27/2024

Job Overview

Through direct contact, direct mail, telemarketing, and written correspondence, encourage VIP customer retention and loyalty.  Recruit new memberships for B Connected, increase rated play, and attend to VIP guests’ needs.  Circulate on the casino floor assisting guests with questions and requests.  Work at the B Connected counter assisting club reps.

  • Work and perform duties of a B connected representative including gift shop and box office responsibilities.
  • Circulate on the floor and assist VIP customers with requests and questions.
  • Identify un-hosted VIP customers on the casino floor via Salesforce and cultivate relationships.
  • Identify high value unrated play on the casino floor and encourage the guests to sign up for B Connected.
  • Assist with the B Connected VIP lounge.
  • Provide excellent customer service and promote B Connected benefits and events.
  • Assist with casino promotions including player events, slot tournaments, live entertainment, drawings, etc.
  • Assist casino hosts and executive casino hosts with player development efforts and events.
  • Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.
 Must be at least 21 years of ageHigh school diploma or GEDOne to two years experience in customer serviceMust have excellent oral and written skills and exceptional customer service and interpersonal skills.Must be flexible in work scheduleProficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.Must be able to obtain/maintain any necessary certifications and/or licenses. 

Primary Contact

11770

, Human Resources

563-690-4800

Phone

Phone

Phone

563-690-4872

Fax

human.resources.dubuque@diamondjo.com

Email

True

False

True

Job Details

Categories

Casino

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time


Qualifications

Education

High School/GED

Company ID

13

Job REQ #

33789

# Positions

1

Start Date

20240227

End Date

20240518

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Diamond Jo Casino

About the Company

 Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few.

Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants.

Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun.   Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/