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IT Intern

Sedona Staffing Services

1 Positions

ID: 31123438_6

Posted On 02/08/2024

Job Overview

IT/Helpdesk Intern Needed
1st Shift |  $18+/Hour | 3+ Months

This self-starting, customer facing, IT “generalist”, position is instrumental in ensuring the efficiency of our workforce by maximizing the availability and responsiveness of technical resources. The incumbent will succeed through tenacity, creative problem solving, an unswerving commitment to customer satisfaction, and an ability to have fun helping others. 

Job Duties/Responsibilities:
• Perform routine logical and sometimes physical maintenance on printers, laptop and desktop computers (Win 10), ensuring high levels of performance, availability and recovery capability.
• Respond to user requests for information and perform problem resolution.
• Resolve technical computer equipment problems for both Windows Desktop and Server systems.
• Log, document and maintain history records on Information Technology problems via the ticket system and contribute to the IT knowledgebase.
• Initiate corrective action or carry out instructions to resolve system problems.
• Assist in the maintenance of the technical infrastructure services for users and computers including DNS, DHCP, Active Directory entities, printing, messaging, and telephony for the enterprise.
• Research, install, and test software updates and patches for supported applications and operating systems.
• Assist other IT personnel, as requested.

Education/Experience:
• Associate degree in computer science, or related field – or equivalent combination of education and experience
• One or more years’ experience in a helpdesk role
• Knowledge of both MS Windows desktop and server environments
• Strong general office computer skills incl. MS Office • A+, MCSA (Win10), ACMT, HDI-CSR, ITIL (foundations) and/or similar certifications strongly preferred.
• Previous experience in Manufacturing environment a plus 

Competencies:
• Ability to understand both technical and non-technical documents
• Ability to think critically and analyze and trouble shoot problems in a fast-paced environment
• Excellent verbal and written communication skills- clearly communicate with stakeholders of varying technical expertise on technical and customer support issues
• Positive attitude with strong interpersonal skills
• Team oriented, but with the ability to work independently  

Primary Contact

10527

Nikki Kiefer

President/CEO,

563-556-3040x213

Phone

Phone

Phone

563-556-3041

Fax

nikki@careerpros.com

Email

True

False

True

Job Details

Categories

Customer Service
Education
Information Technology/Telecommunications
Maintenance/Repair
Manufacturing
Publishing/Printing
Sales/Service
Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Pay/Salary

0.00

Company ID

352

Job REQ #

31123438_6

# Positions

1

Start Date

20240208

End Date

20240309

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Sedona Staffing Services

About the Company

Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm.  We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.

In summary, Sedona specializes in finding the right fit for both job seekers and businesses.

Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.

Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.