FLOOR SUPERVISOR CASINO

Job Overview

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise. 
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures. 
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.  
• Monitor changes of cards and dice; inspect new equipment before allowing into play. 
• Resolve customer complaints or refer to Shift Manager when appropriate.

Must be 18 years of age.Two (2) years of experience as a Floor Supervisor.Must be knowledgeable about applicable gaming regulations and company policies.Must have thorough knowledge of a minimum of two (2) games.Must have excellent communication and customer service skills.Must be able to obtain/maintain any necessary certifications and/or licenses.