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Usher Supervisor/House Manager

Five Flags Center

2 Positions

ID: 6104

Posted On 01/07/2022

Job Overview

POSITION SUMMARY:
Oversees and directs ushers during events while fulfilling event requirements as determined by the Events Manager.
MAJOR RESPONSIBLITIES
● Oversees and directs usher staff during events.
● Assists ushers and implements usher location rotation during events.
● Schedules usher breaks and relieves usher if needed.
● Handles customer complaints or emergencies according to established policies and procedures.
● Collects information and fills out appropriate reports. i.e., accident reports, event report, etc.
● Supplies information and assists patrons as needed.
● Consults/alerts Event Manager or MOD (manager on duty) when situation deems necessary.
● Performs other job-related duties as required.
● Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
WORKING CONDITIONS:
• Ability to stand for long periods of time.
• Must be able to climb stairs in restricted lighting.
• Ability to move quickly from one area to another in a safe manner.
• Flexible hours including weekends, holidays, and evenings. Some late nights/lengthy hours required.
• Attend Five Flags’ meetings/training sessions relating to position.
• Work hours are casual-labor, seasonal and non-guaranteed.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Excellent communication skills required.
● Communicate effectively with guests, management and fellow workers.
● Stay calm under pressure.
● Neat/clean and well groomed appearance.
● Use radio devises.
● Comfortable in dealing with the public.
● High school diploma or GED preferred.
● Several years’ prior experience in a customer service/supervisory role preferred.
● Certified in CPR/AED.

Primary Contact

365501

Julie Husemann

Director of Finance, Finance

563-589-4256

Phone

Phone

Phone

Fax

jhusemann@fiveflagscenter.com

Email

True

True

False

Job Details

Categories

Arts and Entertainment
Customer Service
Labor
Music/Entertainment

Location

Dubuque, IA

Job Type

Employee

Full/Part

Part Time


Qualifications

Education

High School/GED

Company ID

1026

Job REQ #

# Positions

2

Start Date

20220107

End Date

20221031

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Five Flags Center

About the Company

Dubuque's Center for Entertainment!

In the heart of Dubuque, Iowa's historic downtown, is an entire city block of entertainment!

Dubuque Five Flags Center comprises the renovated historic Five Flags Theater- home of the Dubuque Symphony Orchestra, ballets, broadway shows;
Five Flags Arena - home of Dubuque Thunderbirds Hockey, concerts, sporting events, family shows,

The Bijou Room- home of Fly-By-Night Productions "theater in an intimate space."

There's always a lot going on at Five Flags! From the best family programming, to exciting sports and the nation's top touring performers, the Five Flags Center is the Tri-States home for quality entertainment.