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Learning Management System (LMS) and Documentation Intern
Crescent Electric Supply Co
1 Positions
ID: 5923
Posted On 01/06/2022
Job Overview
As the Learning Management System (LMS) & Documentation Intern at Crescent Electric, you will provide support to the Training & Development team by maintaining and updating Crescent Electric Training Guides (CETGs) and the Workday LMS System. In this role, you will assist company stakeholders with documentation updates as part of transformation efforts and learn about enterprise level Training & Development efforts. This position is a part-time, working approximately 10 hours per week.
PRIMARY RESPONSIBILITIES:
- Work directly with Training & Development Manager and subject matter experts to prepare, coordinate, and document corporate training programs, training materials and presentations.
- Work with subject matter experts to develop in-person and e-learning content including process maps, training guides, videos, and quizzes.
- Ensure that all training materials and programs are compliant with state and federal laws and regulations governing the business.
- Act as point-of-contact for partner training programs (NAED, AMA, etc.) and assist with employee enrollment of programs.
- Support online learning management system for the enterprise. Tasks may include: creation & maintenance of online courses, support tickets & troubleshooting as needed, report creation and maintenance, LMS layout maintenance, etc.
- Act as documentation specialist for training documentation updates. Work with process owners and assist with writing & documentation of Crescent processes.
SKILLS:
- Basic understanding of change management and process improvement practices and ability to put related principles into action.
- Experience in using content authoring tools such as Camtasia, Storyline 360 or Adobe Captivate to create innovative, creative and engaging content.
- Advanced computer skills (i.e. Microsoft Word, Excel, PowerPoint, Outlook, Zoom, etc.)
- Must meet Crescent Electric Supply Company’s requirements to drive as stated in the Driving Company Vehicles policy found in the Employee Handbook and Policy Manual.
- Excellent customer service skills.
EDUCATION AND/OR EXPERIENCE:
- 1+ year education in business, HR, Communication, Education or other related field or commensurate experience.
- Experience with technical writing or procedure documentation preferred.
Family Owned. Culture of Quality. Opportunities to Advance.
Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.
Crescent Electric Supply is an Equal Opportunity Employer. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.
