Full Time Campus Center Receptionist

Job Overview

Loras College is an equal opportunity employer committed to creating an educational and work environment that is inclusive, rich in diversity, and supportive of all students, faculty and staff. Individuals from diverse racial, ethnic, and cultural backgrounds, women, veterans, and persons with disabilities are strongly encouraged to apply.

POSITION SUMMARY

Performs general receptionist, clerical and telephone answering services at the main switchboard/information center in the Alumni Campus Center (ACC).

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Provides directions or information as requested by persons visiting the information desk or dialing the main college telephone number.
• Takes appropriate action when notified of weather-related alerts while monitoring the storm radio.
• Distributes incoming calls to appropriate college offices and student rooms.
• Monitors College 911 telephone system.
• Contacts on-call Physical Plant staff concerning maintenance-related problems, including alarms monitored from the fire alarm board.
• Contact telephone repair service when necessary.
• Accepts, signs and notifies faculty, staff and students of deliveries. Contacts Health Center or other emergency personnel when personal injuries are reported.
• Takes messages for individuals attending meetings being held in the ACC.
• Greets visitors to Alumni Campus Center and provides direction to various campus locations.
• Provides directory assistance to callers and visitors. Monitors computerized access control system for other campus building and alerts security officers when violations occur.
• Enters, maintains, and updates data for the access control system, as well as the Security reporting system.
• Serves as communication link for Security, Health Center, Student Life, and Physical Plant via a two-way radio system. Performs administrative and clerical tasks for Campus Safety and Security.
• Supports the mission and vision of the College and respects the College's Catholic tradition.
• Performs related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Tactful - Ability to show consideration for and maintain good relations with others.

Education: High School Graduate or General Education Degree (GED). Experience: Minimum of two years of responsible clerical experience involving public contact.

SKILLS & ABILITIES

Certificates & Licenses: Must become certified in CPR and AED.

Other Requirements: Skilled in the use of a personal computer and Microsoft Office Suite. Strong keyboarding abilities. Knowledge of College information center equipment. Knowledge of College personnel, activities and events. Excellent communication and public relation skills. Well organized and good problem-solving abilities. Attentive to detail. Willingness to assist others