Customer Service Specialist - Manufacturing

Job Overview

Customer Service Specialist - Manufacturing                   

Location:  Dubuque, IA area

Direct Hire - Monday – Friday

Base Salary + Bonus Potential + Full benefits package

A local greater Dubuque area manufacturer is seeking to add a Customer Service Representative to their team. The Customer Service Representative will partner with customers to build strong business relationships by assisting customers with new and existing orders, communicate information on new products, and courteously and promptly resolve customer questions. The best fit candidate will interact with customer via the phone and emails. This is a direct hire opportunity, meaning the right fit candidate with go immediately onto the hiring company’s payroll.

What you get to do:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Order entry to ensure sales order correctly reflects the customer’s requirements and the order is priced correctly
• Investigate and resolve customer complaints in a timely manner; communicate and coordinate with internal departments as required

What we need from you:

• Previous proven work experience in a Customer Service or Sales in a manufacturing / Production environment is preferred
• Associates degree required
• Strong interpersonal skills.
• Well organized, accurate and attentive to detail.
• Proficiency of Microsoft office tools including Word, Excel and Outlook and other required software systems.

If you are interested in applying for this position please send your resume to Amanda

amanda@careerpros.com

Sedona AG Services is an equal opportunity employer.